Preventive Professional Service (PPS)
Prevention is better than cure. The best way to minimize operation downtime of your company is to have regular check and maintenance of your computer systems. With regular maintenance, problem will be minimized, downtime will be greatly reduced. Our IT support engineers are highly experience and certified. Therefore, you can be sure that the IT solutions and services are catered to your needs.
PPS by Connectbit is most suitable for SME with staff strength less than 80. We offers 6 types of PPS which are listed below.
For Small Business
| Features | Preventive | ||
| Lite | Saver | Plus | |
| Monthly Pricing | $188/mth | $288/mth | $388/mth |
| Regular Visit | once in 3 months (up to 2 hours /visit) | once a month (up to 2 hours /visit) | once a month (up to 2 hours /visit) |
| FREE Emergency Visit (office hour) |  |
up to 3 additional visits | up to 6 additional visits |
| Additional Ad-hoc (if on-site support at office hour is required after using up all the free emergency visits) | $68 /hour | $68 /hour | $68 /hour |
| Response Hour | Within 6 hours | Within 6 hours | Within 4 hours |
| Laptops and PCs Coverage | up to 5 laptops / PCs | up to 10 laptops / PCs | up to 25 laptops / PCs |
| Servers Coverage | |
1 server | up to 2 servers |
| Unlimited Phone & Email Consultation |  |
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| Unlimited Helpdesk Support | |
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| Remote Support (office hour) | FREE for the first 5 supports /MONTH; subsequent @$48 /hour | FREE for the first 5 supports /MONTH; subsequent @$48 /hour | FREE for the first 10 supports /MONTH; subsequent @$48 /hour |
| 9 x 5 IT Support | |
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| Dedicated Certified Engineer | |
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| Backup Services | |
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| Network Connectivity Services | |
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| Domain/Email Account Setup & Maintenance | |
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| Free IT Consultation | |
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| Free Documentation | |||
| Network diagram | |
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| Monthly Summary Report | |
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| Password Management | |
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| IT Security Policy | |
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| Validity | 6 months | 1 Year | 1 Year |
For Medium Business
| Features | Preventive | ||
| Business | Corporate | Enterprise | |
| Monthly Pricing | $488/mth | $688/mth | $888/mth |
| Regular Visit | once a month (up to 2 hours /visit) | twice a month (up to 2 hours /visit) | twice a month (up to 3 hours /visit) |
| Free Emergency Visit (office hour) | up to 9 additional visits | up to12 additional visits | up to 15 additional visits |
| Additional Ad-hoc (if on-site support at office hour is required after using up all the free emergency visits) | $68 /hour | $68 /hour | $68 /hour |
| Response hour | Within 4 hours | Within 4 hours | Within 3 hours |
| Laptops & PCs coverage | up to 40 laptops / PCs | up to 60 laptops / PCs | up to 80 laptops / PCs |
| Servers Coverage | up to 4 servers | up to 5 servers | up to 8 servers |
| Unlimited Phone & Email Consultation | |
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| Unlimited Helpdesk Support | |
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| Remote Support (office hour) | FREE for the first 15 supports /MONTH; subsequent @$48 /hour | FREE for the first 20 supports /MONTH; subsequent @$48 /hour | FREE Unlimited remote supports |
| 9 x 5 IT Support | |
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| Dedicated Certified Engineer | |
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| Backup Services | |
|
|
| Network Connectivity Services | |
|
|
| Domain/Email Account Setup & Maintenance | |
|
|
| Free IT Consultation | |
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| Free Documentation | |
|
|
| Network Diagram | |
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| Monthly Summary Report | |
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| Password Management | |
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| IT Security Policy | |
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| Validity | 1 Year | 1 Year | 1 Year |
Terms & conditions
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(Mon-Fri, excluding Sat,Sun & Public Holidays, from 9am to 6pm)
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Payment for the 6 months / 1 year contracts is required upfront.
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All prices stated are not inclusive of 7% GST
For more information, please contact our friendly sales.
