Remote Support Service

What is remote support service?

Facing problems with your software and no matter how what you do it cannot be resolved? Remote support service by Connectbit will come in handy for you. With your permission, our operator will be able to control your computer and have access to your data and files.

How does it work?

Our response time is 4 hours. Upon notification via email or phone, our operators will response to your request within 4 hours. You can download the remote support utility but you will be required to input the code given by our operator for it to work. Once we are connected, just sit back and watch the problem being resolved. We will share the same computer screen hence both of you can work through the steps together, however you wish.

Benefits:

As the service is provided through Internet, we are able to work on the problem within 4 hours hence the risk of data loss is reduced. Travelling time and fee will be saved as well.

For more information, please call our friendly sales.

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