IT Maintenance Services Singapore

Want quality IT maintenance services?
Then you’re in the right place.

Because we’ll show you what we cover for IT maintenance support and the benefits.

Also, the BURNING questions asked by our customers.

The best part? You get to hear REAL feedback from our existing customers.

IT maintenance services

What is IT Maintenance?


IT maintenance refers to the work needed to keep your IT equipment like desktop and infrastructure, running at optimal performance. The work includes steps like software updates, hardware reboot, security check and clearing of errors found in the log. With ongoing IT maintenance, you enjoy a near zero IT downtime and higher lifespan of your IT equipment.

Main Benefits of IT Maintenance Services

Are you looking after your computers?


Regular IT maintenance plan keeps your IT systems run smoothly

1

Updated Documentations


With proper and updated documentation, this helps to resolve IT issues fast and identify when software or equipment should be upgraded or replaced.

2

Fixed Expenses


Investing in ongoing IT maintenance contract for your company brings the costs down.

3

Tighten Security


Making sure your firewall and security software are doing their jobs correctly as external security threats can damage your business.

4

Longer Lifespan


When computer and server are being checked and maintained correctly, they are in its best shape and hence better lifetime.

Why is IT Maintenance Support Important?

Modern IT infrastructures consist of hundreds of components, and in most cases, a minor problem with one of the parts leads to major issues.

Many businesses call for a new team of technicians every time an issue arises. What they don’t realize is that IT maintenance support is an ongoing process that plays a significant role in keeping up an organization’s daily operations. Only with a stable IT environment, you can plan and integrate new systems to meet your business objectives.

Why We Don't Do Adhoc 

Hiring ad-hoc services of a different service provider every time can be costly and impractical. Every time you call new technicians, you have to explain the whole problem and context to them.

In many cases, companies don’t have their IT infrastructure’s methods, policies and priorities documented. This lack of information can make the job difficult for engineers. The last thing you know, they refuse to work on your specific issue. We will never let you be in such a situation.

At Connectbit, we provide a streamlined and robust array of quality IT maintenance services, so you don’t have to experience unnecessary downtime due to frequently reoccurring complications.

Section 1

PC Maintenance

Computers are complex devices because they made up of several components.

Desktop users can often experience problems with their machines including but not limited to sluggish performance, application corruptions and frequent software hang, missing patches for installed software, security risks from online websites.

Hence, PC maintenance services are not optional, but a MUST.

Not to mention computers at your organization need to be upgraded with time. We can take care of all the upgrades and compatibility issues that are part of the upgrading process.

With our PC maintenance checklist, you can rest assured your computers are performing at their optimum speed and not serving as open doors for viruses and hacking attacks.

Section 2

Network Maintenance Services

While your network connects your internal computers, servers and surveillance camera, it is also the component of your IT infrastructure that needs maximum protection from security threats.

With our network maintenance services, we safeguard your network against internal and external threats.

Moreover, we continue to upgrade your network, so security and performance compromises are out of the question.

Section 3

Windows Server Maintenance

Microsoft is always updating its servers with new patches, continually improving the security and performance of their software.

These upgrades call for improved and new ways of protecting your server against physical and software damages.

Your organization might be relying on a cloud Windows server residing in a data center far away, but regular Windows server maintenance procedures are still required.

In that case, your server needs to be 99.9% uptime at any given moment. We make sure all your database software tools, customer relationship management platforms and rest of the server roles are always performing at their peak with our monthly server maintenance checklist.

Section 4

Computer Hardware Maintenance

Computer hardware maintenance can be more difficult occasionally than software.

At Connectbit, we ensure every system at your organization meets certain standards for full compatibility and peak performance.

For more demanding jobs, our technicians come onsite to fix IT issues quickly and effectively.

Unplanned downtime can result in idle employees, halting the production line, missed deadlines

IT Maintenance Company

What Our Customers Say

Providing IT Maintenance for companies since 2009

Prompt response

Thank you for your prompt response and usual good cooperation.

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Irene Chua Manager

Team is flexible

Connectbit helps us to setup the IT infrastructure for our new office, and has been a good partner since the start of our business. The team is flexible and able to respond quickly to our requests.

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Jacqueline Neo HR Director

Patience

Thank you Cheefoo and team for all your help and patience on IT matters, especially most of us are not too IT savvy.

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Jennifer Woon Office Manager

FAQ:

View the most frequently asked question to quickly find your answer or ask our presales

Frequently Asked Questions 

What does your IT maintenance support package covers?

What is not covered in your IT maintenance support package?

Do we still need to renew equipment warranty after we engage your maintenance?

Why should we choose you?

How much is your maintenance package?

Do you cover my overseas office?

Is there any trial period?

How long it takes for your engineer to come to our office?

How long it takes for your helpdesk to respond?

What’s the contractual period?

Why do we need maintenance plan as we can always call for adhoc support?

Do we still get virus or hacker attacks after using your maintenance?

What happens if your engineer cannot solve my problem?

Case Study

We provide IT maintenance services for a design firm in Singapore. Before we took over the IT portion, IT assets and information were messy. Computers and email server were breaking down. The customer was doing fire-fighting almost every day.

Our engineers tackled one problem at a time. Within three months of IT maintenance, there was no breakdown of machines, and the email server was healthy.

Also, we kept the documentation updated and neat.

We understand

Contact Us Today for IT Maintenance Services Today

First, we make sure we always keep our customers updated when working on issues. This communication makes them a part of the process, and they don’t have to do the guesswork.

Our technicians are trained to explain things to you in the most understandable and simple words. We keep jargons to our internal meetings and make things comprehensible for our customers.

We've been there

While we are always there for you, we like to keep our technical visits to a minimum. Less onsite means more work done in the backend. We are doing our IT support and maintenance services diligently behind the scenes, and keeping any technical issues from arising in the first place.

If your technicians pay you many visits, this might be because they are not doing their routine check well.

Call us right now and get rid of your IT side of the worries so you can focus more on digital transformation and growing your business.

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