IT Outsourcing Singapore

If you deprive yourself of outsourcing and your competitors do not, you’re putting yourself out of business
Lee Kuan Yew

Main Benefits of IT Outsourcing

Do what you do best and outsource the rest.

IT outsourcing makes even more sense now in this globalization and disruptive era.

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Guaranteed Service

Our trained engineers handle promptly and resolve any new IT issues that you face.

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Reduce Your Risk in the area of IT Expertise

You don’t have to figure out on how to resolve IT problems.

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Reduce Labor Cost

Hire a capable full-time IT engineer is expensive. With IT outsourcing, you have access to experts with lower cost.

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Experienced & Trained IT Professional

Our guys spent many hours to become good at solving IT problems.

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Stay Focus on Your Core Business

You focus on building your core business while you leave the IT issues to the IT support team.

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Implement New Technology Quickly

You are fed with the latest technology as our guys upgrade their skills continuously.

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Control IT Costs

You only pay for what you use and when you need it. This control allows you to budget effectively.

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Consistent Supply of Manpower

You don’t have to worry if your IT engineer is on medical leave or holiday.

IT Outsourcing Services

Technology plays a vital role to keep your business running. As your business grows, your IT requirements have become more costly, complex and demanding. However, many small and medium-sized companies cannot justify the cost of employing a full-time highly qualified person to support the IT operations.

Connectbit’s IT outsourcing services make your business more agile and innovative by reducing operating costs and risks while improving efficiencies.

Our IT maintenance team takes care of your day-to-day IT operations and delivery. With our strong focus on IT governance, quality and processes, you can focus on your core business.

When you outsource your IT to us, our IT managed support would typically provide a helpdesk for remote assistance, onsite installation of application software, remote hardware server administration, backup and repair services, firewall management, network LAN and many more IT services.

IT Outsourcing Trends

Outsourcing is growing.

Companies all over the world are spending steadily on IT outsourcing from 2010 to 2017. Just 2017 alone, revenue of 64.3 billion U.S dollars was generated through IT outsourcing.

This IT outsourcing is at least 2.5 times more than business process outsourcing (e.g., internal functions like HR & accounting).

Now make a guess on IT outsourcing – Which IT functions are commonly outsourced?

Software application development was the most commonly outsourced IT function.

As cloud computing evolves, the need to build own individual enterprise solutions reduces. Slightly over 30 percent of CIO and IT leaders still outsourced their IT infrastructure, help desk, networks, and system integration.

What They’re Saying About Our IT Outsourcing Services

Don’t Just Believe What We Say

(4.6 / 5)
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Very pleased with your quick response to our IT concerns

We would like to express our appreciation of an excellent job done by you and your team for our recent IT full system transfer and upgrade works at our new office.

It was indeed a remarkable performance in terms of service, commitment and workmanship by your team despite the time constraint and frequent changes. We also very pleased with your quick response to our IT concerns.”

Philip Francia , Quality Control & Assurance Manager
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One of the better IT vendors

Connectbit is one of the better IT vendors that we have met.

Siti Awi , Office manager
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Patience

Thank you Cheefoo and team for all your help and patience on IT matters, especially most of us are not too IT savvy.

Jennifer Woon , Office Manager
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Great service provider we ever have so far

You and your company always give us whatever supports we were required. You are one of the great service provider we ever have so far. Well done and keep it up…

Eunice Chong , Accounts
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Prompt response

Thank you for your prompt response and usual good cooperation.

Irene Chua , Manager
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Very resourceful

Cheefoo is very resourceful and I always ask him for IT advice. His team was in charge of several difficult server migrations and did the projects well. Whenever we need any procurement or new IT requests, we always check with Connectbit.

Mdm Sim , IT
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Team is flexible

Connectbit helps us to setup the IT infrastructure for our new office, and has been a good partner since the start of our business. The team is flexible and able to respond quickly to our requests.

Jacqueline Neo , HR Director

Types of IT Outsourcing

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Complete IT Outsourcing

You outsource the whole IT support services to us. This complete outsourcing often includes security, internet, email, technical support and your infrastructure (network, server, storage).

Partial IT Outsourcing

It’s up to you. You choose what to outsource to us. Both of us have to agree on the tasks first. Whether it is disaster recovery or just the computers support, we are fine with that.

Cloud Outsourcing

It’s true your cloud providers give support to your paid subscription. In most cases, they won’t maintain your data and applications. We act as your single point of contact and manage your cloud applications.
(storage, email, server)

Frequently Asked Questions

View the most frequently asked question to quickly find your answer or ask our presales

What is IT outsourcing?

IT outsourcing is a common business practice to transfer IT operations or functions out to an IT support company.

Can you provide a quote first without visiting us?
We can’t provide a quote straight away. In fact, we want to do a site survey at your office. At least we know what we are supporting. Wouldn’t you want to know who is supporting your IT operations?
Do you provide manpower outsourcing for IT?
Unfortunately, we do not send our engineer to station at a customer’s place and serve as a full-time staff there.
Can I ‘borrow’ an IT engineer for a short period of time?
Unfortunately, we do not provide such service.
What’s the disadvantages of IT outsourcing?
The main concern by most customers is the risk of sensitive data loss. If you want, we can have a non-disclosure agreement (NDA) in place.
What’s your payment terms?
Unfortunately, we do not provide payment terms.
We need monthly full prepayment.
Can we get your onsite engineers to do other stuff?
Before the start of work, I believe we’ve agreed ahead on the tasks. Any new tasks may be billable. Our friendly sales or onsite engineers can advise you accordingly.

Have a Different Question?

How Does IT Outsourcing Works?

Before we commence on the IT outsourcing service, our presales would need to conduct a short site survey at your office. We need to know your requirements and the IT equipment to be supported.

After the visit, our presales will send you the quote and service agreement. Once you’re happy with the arrangement and provide us with the payment, we are ready to kick start this service.
Here’s what we do.

Customer

Something not working?
You report an issue.

Helpdesk

Our helpdesk assists you remotely first (phone and remote tool).

Onsite Engineer

If we cannot resolve remotely, an onsite engineer will come to your office.

Case Study

Our client, the IT manager of a multi-million dollar corporation, was looking to remove additional cost from the IT organization by outsourcing. We shifted the emphasis from merely cost reduction to driving business value throughout the organization. As a result, IT manager was able to focus on strategic IT initiatives that unleashed productivity, maximized investments, and created new business value.

Why Choose Us as Your IT Outsourcing Company?

Honestly, we are not perfect. Technology changes very quickly, our engineers wouldn’t know everything. Give us some time to figure out when teething issues arise. Moreover, we will follow through to resolve the problem.

If you are looking for a bunch of friendly engineers that are passionate about their work, we might hit off pretty well. Some other strengths include:

Business Focus

We work closely with you to deliver IT services that align with your business objectives.

Industry Best Practice

We apply proven IT solutions and process to ensure that our work is carried out consistently for you.

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Communication

We don’t just get to complete the task swiftly; we communicate to you what’s been done too.