IT Support Services Singapore
Overview of IT Support Services
Do you need IT support services ?
Your business is growing and changing. You no longer have the time to sort out the IT issues by yourself.
Or you may have delegated some IT roles to one of your staff and you realize he is no longer performing on the core responsibilities that is required of him.
You recognize the need for continual, high quality IT infrastructure and outsourcing. To enhance business productivity, technology has to be improved. In other words, your employees would need to have new IT equipment, training and proper IT support.
If your business can’t justify the expense of a full-time IT staff, we provide the perfect solution: A managed IT service whereby we manage your entire IT infrastructure, including desktops/laptops, storage, server and network. With this managed IT service, you’ll experience fewer computer problems, lesser frequent issue alert notifications, fewer calls for IT support and decreased downtime.
Average business suffers around 14 hours of downtime each year, during which time employees are only able to work at 63% of their usual performance
Survey by CA
Main Benefits of IT Support Services
Let your employees do what they are good at
Our guys spend many years in technology education to become really good.
Unlike traditional break-fix IT support, with the help of our real time monitoring 24×7 services, we are able to detect and resolve a potential IT problem before it becomes a big problem. This saves your business both time and money.
You will receive a monthly report which indicate your equipment health and the resolutions made for every IT issues. In this way, you are aware of our hard work done behind the scene, while you stay focus on your core business.
Flat Fee with Unlimited Values
Traditional break-fix IT support charges based on the time spent by engineer, which includes waiting time. With our managed IT support, you no longer have to worry for high cost bill after the repair, as we provide unlimited values for a flat monthly fee.
Should a problem be discovered during monitoring, Connectbit will rectify the condition through remote means first. In the event remote access support fails to resolve, engineers will be dispatched quickly to your office.
Single Point of Contact
We will liaise with other IT related vendors that works with your company and you no longer have to manage them. These vendors could be website hosting, cloud email, internet provider and others. We understand the technical jargon and it’s easier for us to talk to them.
Your complete satisfaction is supported by a straight forward service level guarantee. If you don’t get the service you paid for, you can terminate the contract. It’s as simple as that.
Do You Really Need IT Support Services ?
Times have changed. Business and technology have to run in parallel to succeed. Maintaining streamlined relationships with your customers also heavily depends on your IT.
Disruptions are common for businesses that don’t focus on their IT ranging from hardware failure and software corruption to external attacks on the system. Things can get worse when adhoc technician can charge you with a high bill. You can’t blame them as they have little information on your IT.
The downtime that results from these interruptions is greatly annoying for your customers. This gives your competitors an opportunity to pull ahead. Moreover, you try to find an instant solution only end up with companies that don’t work with your urgent issues. Even if they finally agree to provide you with their services, you end up with high repair cost due to hourly charges – the guessing game for you is at its peak.
When you take on our maintenance plan, we are here to help you with your IT related issues. We always inform you on the progress, so you know at any point what we are working on and how long it will take to get things running again. Here’s a list of our services.
Network Support Services
All your business processes, user and customer touchpoints are connected through your office network. We cannot wait for a problem to take shape with your network before we fix it. Instead we take a proactive approach and prevent any intrusions from taking place through proper training, consulting and the implementation of the latest network monitoring. Our network support services are ready to adapt to the ever-changing technologies and compatibility issues that arise with their emergence.
We provide ongoing maintenance and technical support for your IT infrastructure. Technical problems with a system can range from minor to downright critical. Some complications can cause the entire system to go down while others might only affect an individual workstation. It can get worse when a technical issue leads to poor customer experience with your services and products. Connectbit is quick to respond to these issues and ensures the problem is targeted, isolated and resolved before causing any significant harm to your business.
One of the most important parts of IT support services is to have one point of contact as soon as issue surfaces. You should not be waiting for technicians to arrive at your premises for minor tech complications that take place several times a day. With our IT desktop support, we solve most of PC problems really fast with our remote tools. For problems that cannot be resolved remotely, engineers are dispatch onsite to help you.
Windows Server Support
Your windows server needs the most care because all your business operations rely on the performance of your servers. From its maintenance to updating all the necessary software, and securing the connections against any unauthorized accesses, we can do it all for you. This enables you to focus on other core business processes and business expansion.
Contact Us Today for IT Support Services
At Connectbit, we fully understand that your IT infrastructure is not an internal matter anymore. The services you provide to your customers rely just as much on how smoothly your IT department is working.
Due to the repetitively occurring issues, IT can be a huge challenge for many start-up and mid-sized businesses. We can help incorporate a quality IT support services so that you don’t have to be on toes all the time.
Contact us if you are looking to outsource your IT or for a better solution for your current IT infrastructure.
Provides IT support services to an international airline of more than 80 staff at various locations. Our IT support not only meet the service level agreement for the past 5 years and has near 100% customer satisfaction. Besides the technical know how, our sales and engineers also handle cultural differences with clear communication.
We love to hear from you 🙂