Overview of IT Support Services

Your business is growing and changing. You no longer have the time to sort out the IT issues by yourself.

Or you may have delegated some IT roles to one of your staff, and you realize he is no longer performing on his core responsibilities.

You recognize the need for continual, high quality IT infrastructure support services and outsourcing. To enhance business productivity, technology has to be improved. In other words, your employees would need to have new IT equipment, training, and proper local IT support.

If your business can’t justify the expense of a full-time IT staff, we provide the perfect solution:

A managed IT support service whereby we manage your entire IT infrastructure, including desktops/laptops, storage, server, and network.

With this managed IT service, you’ll experience fewer computer problems, lesser frequent issue alert notifications, fewer calls for IT support and decreased downtime.

Main Benefits of IT Support Services

Let your employees do what they are good at

Our guys spend many years in technology education to become really good.


Proactive Support

Unlike traditional break-fix IT support, with the help of our real-time monitoring 24×7 services, we can detect and resolve a potential IT problem before it becomes a big problem. This way saves your business both time and money.


Regular Reports

You will receive a monthly report which indicates your equipment health and the resolutions made for every IT issues. In this way, you are aware of our hard work done behind the scene, while you stay focus on your core business.


Flat Fee with Unlimited Values

Traditional break-fix IT support charges based on the time spent by an engineer, which includes waiting time. With our managed IT support, you no longer have to worry for high cost bill after the repair, as we provide unlimited support for a flat monthly fee.


Fast Response

Should a problem be discovered during monitoring, Connectbit will rectify the condition through remote means first. In the event, remote access support fails to resolve, engineers will be dispatched quickly to your office.


Single Point of Contact

We will liaise with other IT related vendors that work with your company, and you no longer have to manage them. These vendors could be website hosting, cloud email, internet provider and others. We understand the technical jargon, and it’s easier for us to talk to them.


Support Guarantee

Our straightforward service level guarantee gives you complete satisfaction. If you don’t get the service you paid for, you can terminate the contract. It’s as simple as that.

4.3 out of 5 stars (4.3 / 5)

Very satisfy with the service provided

I'm very happy that my PC slowness & data recovery problems was solved within 3 days. Engineer was fast & efficient to solve my problems and well communicated. Overall, I'm very satisfy with the service provided.

Chen Pei Shan Account Executive

Competitive in cost with very good service

Connectbit managed to provide exactly what we are looking for and more. They are fast in response all our inquiries & comments. On top of that, appreciate Cheefoo and team patience & detailed explanation. They are competitive in cost with very good service.

Frost Kang Sales & Marketing Exec

Service is professional

It great! Majority of successful engineer members have the technical background. They really did a good job !! Improve business performance, provide excellent services and the reasonable price!

May Lim Manager

Prompt Service

Present services rendered already met my personal expectations. Connectbit really had answered and acted on my queries so far. Been with you guys throughout all these years and very pleased with your services.

Lawrence Manager

Overall good experience

We are constantly informed of the delivery status. The new server installed has been stable and reliable. Overall, experience with Connectbit is good!

Catherine Tan VP, Finance & Admin

Clean Up On Virus Attack

Engineer is very patient and efficient to solve the virus attack issue on my laptop. Connectbit service is good and highly recommendable.

Esther Wong Client

Establish an understanding

Connectbit has taken time to establish an understanding of the requirements of the clients.

Dovovan Tan Business Development

Very helpful and patient

The engineer was very helpful and patient with us. Especially so, because we do not have an in-house IT team. First time installing a firewall - so can't really compare. However, the pre-sales process was smooth. Chee Foo was very helpful and patient with all the changes pertaining to our needs.

Linda Siow Executive

Exceptional technical knowledge

Our experience with Connectbit has been awesome! There are many providers in the market that offer products and service at a competitive price but Connectbit stands out with their exceptional technical knowledge, intuitive programmers and 'cost saving' approach. It's great to have vendor like you who looks out for our wallet!

Alan Lee Director / Artbox

Very resourceful

Cheefoo is very resourceful and I always ask him for IT advice. His team was in charge of several difficult server migrations and did the projects well. Whenever we need any procurement or new IT requests, we always check with Connectbit.

Mdm Sim IT

Really appreciates the support

Thank you for the effort you put into resolving our intermittent internet issue, our team really appreciates the support you have given to us.

Edwin Senior Web Consultant
Overview of IT Support Services List

Overview of IT Support Services List

Times have changed. Business and technology have to run in parallel to succeed. Maintaining streamlined relationships with your customers also heavily depends on your IT.

Disruptions are common for businesses that don’t focus on their IT ranging from hardware failure and software corruption to external attacks on the system. Things can get worse when an ad-hoc technician can charge you with a high bill. You can’t blame them as they have little information on your IT.

The downtime that results from these interruptions is exceedingly annoying for your customers. This outage gives your competitors an opportunity to pull ahead. Moreover, you try to find an instant solution only end up with companies that don’t work with your urgent issues. Even if they finally agree to provide you with their services, you end up with high repair cost due to hourly charges – the guessing game for you is at its peak.

When you take on our IT maintenance and support services plan, we are here to help you with your IT related issues. We always inform you of the progress, so you know at any point what we are working on and how long it will take to get things running again. Here’s a list of our services.

Network Support Services

All your business processes, user and customer touchpoints are connected through your office network. We cannot wait for a problem to take shape with your network before we fix it.

Instead, we take a proactive approach and prevent any intrusions from taking place through proper training, consulting and the implementation of the latest network monitoring.

Our network support services are ready to adapt to the ever-changing technologies and compatibility issues that arise with their emergence.

Network Support Services
Business Technical Support

Business Technical Support

We provide ongoing maintenance and business technical support service for your IT infrastructure. Technical problems with a system integration can range from minor to downright critical.

Some complications can cause the entire system to go down while others might only affect an individual workstation. It can get worse when a technical issue leads to poor customer experience with your services and products.

Though there are many IT technical support companies in Singapore, Connectbit is quick to respond to IT issues and ensures the problem is targeted, isolated and resolved before causing any significant harm to your business.

Desktop Support

One of the most important parts of IT support services is to have one point of contact as soon as issue surfaces. It does not make business sense to wait for technicians to arrive at your premises for minor tech complications that take place several times a day.

With our IT desktop support work, we solve most of the PC problems fast with our remote tools. Engineers are dispatch onsite to settle stubborn issues.

Desktop Support
Windows Server Support

Windows Server Support

Your windows server needs the most care because all your business operations rely on the performance of your servers.

From its maintenance to updating all the necessary software till windows server end of life, and securing the connections against any unauthorized accesses, we can do it all for you.

This maintenance enables you to focus on other core business processes and business expansion.

Infrastructure IT Support Services

In the past, you built your email server. Moreover, spent thousands of dollars to secure and provide some redundancy for your IT infrastructure. A high cost is allocated to provide essential business IT functions.

Thanks to cloud solutions, you can have faster yet affordable IT solutions built for your business.

Now, your IT infrastructure is no longer just serving your internal colleagues.


Your IT infrastructure has to serve both your internal colleagues and customers. Your customers are reaching to you through numerous channels, depending on their preferences. More than just email and phone, they want to get in touch with you through other means like chatbot, WhatsApp, Facebook, and social platforms. Customer expectations are much higher, and they want your reply fast.

The services you provide to your customers is dependent on how robust is your IT infrastructure.

As your IT infrastructure becomes hybrid (a combination of on-premises and cloud solutions), IT troubleshooting becomes a massive challenge for many businesses. There are just too many breakpoints. You need a skilled IT support company to isolate, monitor and resolve the issues quickly. So that your business keeps running.

Infrastructure IT Support Services
Average business suffers around 14 hours of downtime each year, during which time employees are only able to work at 63% of their usual performance
Survey by CA

Frequently Asked Questions

View the most frequently asked question to quickly find your answer or ask our presales

What is IT Support Services?

IT support services refers to services that handle business technical support for various areas like desktop, network, server, storage, cloud, and infrastructure. Depending on your needs, you may choose only one area or the entire area for IT support. With ongoing IT support, you can be assured engineer handles and resolves each IT problem fast.

Does small business require IT support services?

In short, yes. IT support services are more applicable if your office has more than 10 PCs and expect fast turnaround when there’s an IT problem. It also makes sense to have your staff focus on what they good at instead of doing their troubleshooting.

Do you do ad-hoc IT support services?

No. Because such ad-hoc support is very disruptive to our business and does not value add to your company. Furthermore, ad-hoc support charges are based on hours, and you may end up paying an expensive bill for the troubleshooting.

Traditional IT support vs managed services?

Traditional IT support refers to ‘break-fix’ support. When an IT device breaks, you inform IT support to fix it. The downtime is unpredictable, and the repair cost tends to be high for a big problem.

Managed services are proactive IT support, whereby IT support knows the potential problem and fixes it first. You pay a fixed monthly cost regardless of the number of IT problems.


Case Study

We provide IT support services to an international airline of more than 80 staff at various locations. Our IT support not only meets the service level agreement for the past five years and has near 100% customer satisfaction. Besides the technical know-how, our sales and engineers also handle cultural differences with clear communication.

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